Office of the Registrar - Staff

Registrar

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Student Notification of Rights (PDF version)

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Customer Satisfaction Survey

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Customer Satisfaction Survey


1.	How often have you interacted with the Office of the University Registrar Staff in the past year (including phone and front counter staff and registration)?
	Frequently (three or more times per semester)		Seldom (one to two times in the academic year)
	Occasionally (one to two times per semester)		Never

2.	Please rate your satisfaction with the Office of the University Registrar Staff on the following (includes telephone, information center and front counter staff and registration):
	1 Dissatisfied	2 Slightly Dissatisfied	3 Average	4 Slightly Satisfied	5 Satisfied	- N/A
	Knowledge

	Ability to solve problems

	Professionalism

	Reliability (reliability of information)

	Overall satisfaction of Staff


3.	Please share any comments or suggestions for our customer service area:


4.	Please rate your satisfaction with the Office of the University Registrar’s website:
	1 Dissatisfied	2 Slightly Dissatisfied	3 Average	4 Slightly Satisfied	5 Satisfied	- N/A
	Time Schedule

	Course Availability

	General Information

	Grade Retrieval

	Degree Audit

	Ease of Finding Information

	Overall Satisfaction with website:


5.	Please share any comments or suggestions for our website:


6.	How often do you request a Degree Audit?
	Frequently (three or more times per semester)		Seldom (one to two times in the academic year)
	Occasionally (one to two times per semester)		Never

7.	Please rate your satisfaction with the Degree Audit System:
	1 Dissatisfied	2 Slightly Dissatisfied	3 Average	4 Slightly Satisfied	5 Satisfied	- N/A
	Accuracy of Information

	Completeness of Information

	Ease of Use

	Overall satisfaction with degree audits

	Overall satisfaction with web advisor


8.	Please rate your satisfaction with the Transcript and Verification ordering and delivery process:
	1 Dissatisfied	2 Slightly Dissatisfied	3 Average	4 Slightly Satisfied	5 Satisfied	- N/A
	Ease of Use/Convenience

	Timely Delivery of Transcripts and/or Verifications

	Accuracy of Transcripts and/or Verifications

	Accessibility

	Overall satisfaction with Transcript ordering and delivery


9.	Please share any comments or suggestions for our transcript/verification ordering or delivery process.


10.	Please provide your class rank:
	Freshman		Senior
	Sophomore		Graduate or Graduate/Professional
	Junior
	Faculty/Staff
11.	Please indicate your college of enrollment

Capital University Office of the Registrar 1 College and Main Columbus, Ohio 43209-2394	Phone: 614-236-6150
	FAX: 614-236-6753
	E-mail:registrar@capital.edu