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Customer Satisfaction Survey
    
 
1. How often have you interacted with the Office of the University Registrar Staff in the past year (including phone and front counter staff and registration)?
  Frequently
(three or more times per semester)

Seldom
(one to two times in the academic year)

Occasionally
(one to two times per semester)

Never

 
2. Please rate your satisfaction with the Office of the University Registrar Staff on the following (includes telephone, information center and front counter staff and registration):
  1
Dissatisfied
2
Slightly
Dissatisfied
3
Average
4
Slightly
Satisfied
5
Satisfied
-
N/A
  Knowledge
 
  Ability to solve problems
 

  Professionalism
 
  Reliability (reliability of information)
   
  Overall satisfaction of Staff
 
             
3. Please share any comments or suggestions for our customer service area:
   
             
4. Please rate your satisfaction with the Office of the University Registrar’s website:
  1
Dissatisfied
2
Slightly
Dissatisfied
3
Average
4
Slightly
Satisfied
5
Satisfied
-
N/A
  Time Schedule
 
  Course Availability
 
  General Information
 
  Grade Retrieval
 
  Degree Audit
 
  Ease of Finding Information
 
  Overall Satisfaction with website:
 
             
5. Please share any comments or suggestions for our website:
   
             
6. How often do you request a Degree Audit?
  Frequently
(three or more times per semester)

Seldom
(one to two times in the academic year)

  Occasionally
(one to two times per semester)

Never

             
7. Please rate your satisfaction with the Degree Audit System:
 
1
Dissatisfied
2
Slightly
Dissatisfied
3
Average
4
Slightly
Satisfied
5
Satisfied
-
N/A
  Accuracy of Information
 
  Completeness of Information
 
  Ease of Use
 
  Overall satisfaction with degree audits
 
  Overall satisfaction with web advisor
 
             
8. Please rate your satisfaction with the Transcript and Verification ordering and delivery process:
 
1
Dissatisfied
2
Slightly
Dissatisfied
3
Average
4
Slightly
Satisfied
5
Satisfied
-
N/A
  Ease of Use/Convenience
 
  Timely Delivery of Transcripts and/or Verifications
 
  Accuracy of Transcripts and/or Verifications
 
  Accessibility
 
  Overall satisfaction with Transcript ordering and delivery
 
             
9. Please share any comments or suggestions for our transcript/verification ordering or delivery process.
   
             
10. Please provide your class rank:
  Freshman Senior
  Sophomore Graduate or Graduate/Professional
  Junior        
  Faculty/Staff          
11. Please indicate your college of enrollment
   

 




 



Contact Information
Capital University
Office of the Registrar
1 College and Main
Columbus, Ohio 43209-2394
Phone: 614-236-6150
FAX: 614-236-6753
E-mail:registrar@capital.edu