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Voicemail |
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General Voice Mail Information
Voice mail accounts are available to all current Capital University
students, staff and faculty. All voice mail accounts and contents
are critical components of a campus-wide telecommunication system
and is the sole property of Capital University.
The
information technology department is responsible in maintaining
and ensuring the efficient use of the voice mail network. Information
technology reserves the right to retrieve any and all voice mail
contents for legimate reasons.
Voice
mail greetings should be kept current or general in nature. Voice
mail messages (incoming and outgoing) should be business like
and professional. Precautions should be taken to prevent unauthorized
access. Unauthorized entry into any account will be considered
a security violation. Violation issues will be handled directly
by the university and the Office of Public Safety. For more information
about voice mail accounts, please call the Information Technology
Help Desk at 236-6508. For more information pertaining
to voice mail options and tips, please click here
(pdf format) to view the "Almost Everything You Ever
Wanted To Know About Voice Mail" pamphlet.
Acceptable
Use Policy
Use of Capital's voice mail system falls within the jurisdiction
of the Acceptable Use Policy (AUP), which can be viewed online
at http://www.capital.edu/cc/it/aup.htm.
Any violations or misuse of the AUP will result in disciplinary
action. The university will deal with each situation and circumstance
independently. With regards to violations, the AUP states:
| "Violation
of this policy may result in suspension of privileges to access
the information technology involved, initiation of university
disciplinary procedures or, in extreme cases, criminal prosecution
under federal or state law. Access to computing resources
is a privilege accorded to all university faculty/staff and
students much like the privilege of using the CU library system." |
Requesting
A New Voice Mail Account*
A
new voice mail account can be requested by any current university
student, staff or faculty by:
*Faculty
or staff who are entering the University for the first time can
also obtain a new voice mail account by submitting the "Notification
of New Faculty/Staff" form from Human Resources.
*Traditional students who have enrolled in the University and
attended orientation will automatically receive a new voice mail
account. If you do not receive one, please request one through
the I.T. Help Desk. Non-traditional students must request a voice
mail account.
Requesting
Voice Mail Modifications
Any current university student, staff or faculty may request voice
mail moves, adds and/or changes to their own account (or on behalf
of their department) by completing a “voice
mail request form.” Voice mail modifications
include:
-
Password resets
-
Deleting a voice mail account
- Voice
mail account moves
- Requesting
a new voice mail account
- Special
requests (must be arranged with voice mail administrator)
No
moves, add or changes will be processed without written documentation.
All voice mail modifications will be done at the discretion of
the voice mail administrator. The voice mail administrator reserves
the right to dismiss and/or reject any voice mail request.
The Office of Residence Life may forward copies of room transfers,
lists of students that have either graduated and/or left the university
to the Information Technology department. The voice mail administrator
will automatically process these requests without any input from
the student.
To
Request A Voice Mail Account and/or Modification, Click
Here
Voice Mail Account Durations and
Deletions
Voice
mail request generally take between 1 to 2
business days to process and create during normal working conditions.
During peak times of each semester (ex: beginning of semester),
the processing time may take between 4 to 5
business days.
All
student voice mail accounts will be deleted 30 days
after graduation. Voice mail accounts will be deleted
immediately for students that have left/withdrawn
from the University. No exceptions.
Faculty
and staff accounts will be deleted immediately
upon departure from the university unless special arrangements
have been made with the Information Technology department.
Frequently
Asked Questions
Q:
I am a returning student. Do I need to complete another
voice mail form? Will my voice mail account stay
the same as last year?
A: No. You do not need to complete another form. As a returning
student, you should have the same voice mail as you had last year.
If you have any problems with your voice mail account, please
contact the Help Desk at 236-6508.
Q:
I forgot my voice mail password. What do I do?
A:
Information Technology does not keep records of passwords once
it has been changed from the default. Please fill out the voice
mail request form
on-line or come directly to the I.T. Help Desk window. For more
information, please contact the Help Desk at 236-6508.
Q: My voice mail light on my telephone
is stuck or will not light when I receive a telephone call. What
should I do?
A: Common reasons why a voice mail light either will not come
on or go out:
- Telephone
extension is set up to receive multiple voice mail accounts,
there is a possibility that one of the other voice mail accounts
attached to the telephone extension has a message waiting. Make
sure that everyone has cleared out all NEW
messages first before calling the help desk for help.
- The
voice mail account may need to be reset/reactivated bypressing
either #90 and/or *52;
If
neither two techniques work in resetting your voice mail light,
please call the I.T. Help Desk at 236-6508 to
have a ticket created for the voice mail administrator.
Q: When people call my telephone extension,
a message states that my voice mail account is invalid. What do
I do to fix it?
A:
If you hear this message, the voice mail account has not been
set up and personalized yet. Usually you will hear a message that
states, “to leave a voice message for extension
one, press one.” Please
setup your voice mail account and this error message will disappear.
For more information about setting up your voice mail account,
please click here
to view the booklet, “Almost Everything You Ever
Wanted to Know About Voice Mail” pamphlet.
Q:
The voice mail system tells me that my voice mail number
is not recognized. What do I do?
A:
If you hear this message, you do NOT have
a voice mail account attached to the telephone extension. You
must submit a request to the I.T. Help Desk to get a new one or
if you currently have one, have your voice mail account attached
to the telephone extension. For more information about voice mail
accounts, please contact the Help Desk at 236-6508.
Q:
I am changing rooms. How do I get my voice mail account changed
to a different telephone extension?
Fill
out a "voice mail request form" either
on-line OR at the I.T Help Desk window. On the form, choose the
option "move voice mail account to telephone extension."
You must know your own voicemail account number.
Q:
How do I access my voice mail messages from off campus?
A:
If you are off-campus, dial 236-6655 to gain
access to the Octel voice mail system. To review voice mail messages,
press "*", dial your voice mail box
number, and enter your 7-digit password. You will then be prompted
by the voice mail system on how to continue.
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