1. General Telephone Information
2. Lost or Damaged Phones
3. Acceptable Use Policy
4. Telephone Harassment Policy
5. Telephone Number Changes
6. Frequently Asked Telephone Questions
7. Telephone Features

General Telephone Information

The telephone network is a critical component of a campus-wide digital telecommunication system and is the sole property of Capital University. The I.T. department is responsible in maintaining and ensuring the efficient use of the digital telephone network.*

Capital University provides each campus resident room and office with a multi-button digital telephone and basic telephone service. Basic telephone service includes features such as, unlimited local calling, call waiting, three-way calling, speed dialing and call forwarding.** Phone service from another provider is not available. Personal use of Capital University’s telephone system is allowable and should not interfere or conflict with business use. Good judgment should be used regarding the reasonableness of personal use.
All telephone line cords should be plugged into the “RED” jack in the outlet on the wall. Do not unplug your telephone from the wall jack because the line may be deactivated. If you need to unplug your telephone, it will probably be easiest to unplug the telephone cord from the telephone unit. If you do unplug your telephone, you may need to contact the I.T. Help Desk to arrange for reactivated.

*Analog (household) telephones and other devices (FAX, answering machines) will not work on this network. Capital is not responsible for damage to analog devices if they are plugged into the telephone network system.

**A copy of the “Quick Telephone Reference Guide” can be viewed and printed by clicking here (add web link to pdf quick telephone reference guide”). Please note: Adobe Acrobat Reader is required to view this information. If you do not have Adobe Acrobat Reader, a copy of “Modified Short List of Telephone Features” is available for review and printing by clicking here (add web link to “modified telephone features list”).

Lost And Damaged Telephones

Students will be charged a $25 fee to replace a lost or broken telephone. This includes the telephone case, cut telephone cords, broken handsets, etc. Payments must be made to the Finance Office and the receipt brought to the I.T. Help Desk prior to receiving a new phone. There is no charge to replace electronically malfunctioning phones.

Faculty and staff must contact the I.T. Help Desk at 236-6508 to make arrangements to have their telephone unit replaced.

Acceptable Use Policy

Use of Capital's telephone system falls within the jurisdiction of the Acceptable Use Policy (AUP), which can be viewed online at http://www.capital.edu/cc/it/aup.htm. Any violations or misuse of the AUP will result in disciplinary action. The University will deal with each situation and circumstance independently. With regards to violations, the AUP states:

"Violation of this policy may result in suspension of privileges to access the information technology involved, initiation of university disciplinary procedures or, in extreme cases, criminal prosecution under federal or state law. Access to computing resources is a privilege accorded to all university faculty/staff and students much like the privilege of using the CU library system."

Telephone Harassment Policy

Please be aware that you are using Ameritech services and that they consider harassing or threatening telephone calls to be a Misdemeanor for the first offense and a Federal Offense the second time.

If you experience harassing or constant obscene telephone calls, please contact either the Department of Public Safety at 236-6504 or the Bexley Police Department at 239-8881 immediately to file a report. It is recommended that you contact the Department of Public Safety first and then the Bexley Police Department as a last resort.

The Department of Public Safety will determine whether or not to pursue any allegations of harassment.

In the event that telephone calls are considered threatening and/or harassing, a copy of the filed report will be sent to the I.T. department for further assistance in tracing, documenting and recording this event. During this process, all information and communication will be coordinated with Public Safety only.

Information most valuable in reporting in both cases include: times and date of all calls received; length of phone calls; number of calls received and names of any person(s) that you feel may be responsible for the calls (ex: someone that is angry with you or wants revenge).

Telephone Number Changes

Telephone numbers will be changed by request when the “Telephone Harassment Policy” has been followed.

Other requests for telephone number changes must be submitted to the I.T. Help Desk in writing via e-mail at helpdesk@capital.edu or by clicking here (put link to help desk form here). Any request for a telephone number change will be evaluated and done at the discretion of the Telecommunication Analyst. I.T. reserves the right to reject or dismiss any request for telephone number changes at any time.

Frequently Asked Telephone Questions

My telephone has no dial tone. What should I do?

If your telephone has no dial tone, plug another student's telephone into your wall jack. If their telephone works, you need to bring your telephone unit to the I.T. Help Desk for a replacement. If you do not get a dial tone while using another student’s telephone, please call the I.T. Help Desk at 236-6508. Your telephone may need to be reactivated, and/or there may be jack or wiring problems.

My telephone will not forward to my voice mail account. What should I do?

If you do not have a voice mail account, you will need to request one through the I.T. Help Desk. You can fill out a “voice mail request form” on-line by clicking here (attach “voice mail request form link here) or by coming directly to the I.T. Help Desk window.

If you do have a voice mail account, please call the I.T. Help Desk at 236-6508 and have a ticket created. For more information about voice mail, please click here (put web link to voice mail web page).

I dropped my phone and now it will not work. What should I do?

Replacement phones can be purchased for $25. Payment must be made at the Finance Office. Bring the damaged phone and receipt from the Finance Office to the I.T. Help Desk for a replacement phone.

Which jack should I connect my telephone cord into?

Connect the end of the telephone line cord into the RED jack on the wall outlet.

I keep receiving obscene phone calls? What should I do?

Please contact the Public Safety department at 236-6504 to report the telephone calls. Information that will be useful is: times and dates of all calls received; length of phone calls; number of calls received; and names of any person(s) that you feel may be responsible for the calls (ex: someone that is angry with you or wants revenge).

Telephone features